After you hang up from a debt collection call or walk out of a meeting, how many times have you said to yourself, ‘well that conversation didn't go as planned.” Whether you are on the front line talking with debtors or a leader communicating updates to your team; there is the potential for miscommunication. In this session, we will take a deeper look into what you are saying, what you meant to say, and what did the other party hear by reviewing scenarios where miscommunications occur, the importance of knowing your own communication style, and tips for empathic communications.
Speaker: Cortney Helfrich Chief Personnel Officer Wilber & Associates, P.C.
Member: $100.00 Non-Member: $200.00Your price